We stand behind the quality of our virgin hair. In the rare case that you experience any excessive matting, shedding or tangling within the first week due to a manufacturing issue, please contact us for further consultation. During the consultation we may recommend that the installation be removed and returned to the place of purchase for testing.
Continuing to use a product that has shown to not work for you will void your hair guarantee. Up to 30 days after the date that USPS shows it was available to you for pick up, you may return it for an exchange minus shipping costs and $20 processing fee, upon authorization from management. If you chose to exchange your hair you are responsible for the shipping costs to get the hair back to you. Please contact us immediately to discuss your concerns. We will then, at the discretion of our Staff, authorize your return with mailing suggestions and/or instructions. ABSOLUTELY NO REFUNDS WILL BE GIVEN ON HUMAN HAIR EXTENSIONS. You can exchange the hair or have a store credit. Please include your original invoice, all packaging, and items included in your original package. On the thirtieth day, if your package hasn't reached us, it will be refused and returned to you. There will be no exceptions for the 30 day time allotment. In the case that we do make an error, we are happy to correct it by exchanging your hair at no cost at all to you. It is highly recommended that you ship your package as trackable and with insurance to protect your investment. Using USPS, insurance fees are nominal. In order for you to receive your exchange or store credit (not including shipping), the hair will have to be in it's original packaging along with your original invoice. The hair must be in its original unaltered weft bindings, meaning wefts should not be cut or split. Once we have received your return and confirm any manufacturing defects, we will then process your exchange within 5-7 days. If an exchange is honored, you will be responsible for the new shipping fees incurred. Store credits will be valid for one calendar year from the date of its issuance. We do not guarantee hair once it has been chemically altered in any way unless there is an apparent manufacturing defect. If we feel that it may have been we will let our Cosmetologist inspect the hair and determine its condition.