You've got questions, we have answers!

SHIPPING INFORMATION

How Long Does It Take For Orders To Ship?

Sometimes orders ship within just a couple hours. We are really serious about getting you your order fast. Generally, if you order before 2 PM CST your order will ship the SAME DAY. If ordered after 2 PM CST your order will ship the next business day. Please note that orders placed during high volume sale events may experience delayed processing of no more than 48 hours.

What Days Do Orders Ship? Do You Ship On Saturday?

Ship on a Saturday? That sounds kinda crazy! But yes, we even ship orders on Saturdays! We are that serious about getting your your order quickly. Tuesday thru Friday we ship orders the SAME DAY if ordered before 4 PM CST. On Saturdays, we ship all orders received before 11 AM CST.

Do You Offer Free Shipping?

Of course! We offer free shipping in the United States for orders over $250. Orders will be shipped via USPS Priority Mail and should arrive in 1 – 3 business days.

 

What Shipping Method Do You Use?

We ship all domestic orders via the United States Postal Service (USPS). Standard shipping is Priority Mail. Orders shipped with Priority Mail generally arrive in 1 – 3 business days depending on the distance from our Flowood office. Overnight Shipping is also available. It will arrive in 1 business day after the order has been shipped.

Do You Offer Overnight Shipping?

Of course! When a woman needs her hair extensions she needs her hair extensions! Overnight shipping is available in the United States. Orders will arrive in 1 business day after it has been shipped. If for some reason USPS takes longer than 1 day please contact them directly.

Is Tracking Information Available For My Order?

Of course! As soon as the shipping label for your order is printed you will receive an email with detailed tracking information. Please remember it may take a few hours for the tracking information to update.

PAYMENT INFORMATION

What Payment Methods Are Accepted?

Buttah Baby HI accepts all major credit cards as well as PayPal. If you have any issues when checking out please feel free to contact us.

My Payment Is Not Processing! What Should I Do?

We hate when that happens. Most of the time it is a simple fix. You MUST make sure you are entering the billing address associated with the credit card being used. This is to limit fraudulent charges and protect us as well as the cardholder.

ORDERS AND RETURNS

I Ordered The Wrong Hair! How Do I Exchange It?

You were so excited to order from us that you picked the wrong style or length. It happens! No worries. Just send the hair back to us to exchange for a different style or length. If their is a price difference in your exchange we can work with you to adjust it properly.

 

How Can I Return My Order?

Hair not what you expected? Sorry to hear that. If you would like to return your order we would be happy to do so if it has not been tampered with in any way. Please contact us to let us know you are returning the hair. Hair must be returned within 3 days of purchase. There is a 10% restocking fee for returns.

Length Guide

 

Comparison Guide



 

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